Privacy Policy

Last updated: May 22, 2026

At MALGA, we place great importance on protecting your personal information. This Privacy Policy explains, in a clear and straightforward manner, how your information is collected, used, and protected when you use our website, online stores, or services.

This policy complies with applicable privacy laws in Canada. It applies to all of our activities, including our online stores, customer service tools, and communications.

1. Personal Information We Collect

We collect only the information necessary to manage our relationship with you. Depending on your interactions with us, this may include:

  • first and last name
  • company or organization
  • billing and shipping addresses
  • email address
  • phone number
  • order details and purchase history
  • communication preferences
  • interactions with our customer service team

2. How We Use Your Information

Your personal information is used to:

  • process and deliver your orders
  • prepare and manage quotes
  • manage artwork approvals
  • provide after-sales support
  • communicate with you
  • send promotions and newsletters (with the option to unsubscribe at any time)
  • analyze website usage and improve our services
  • prevent fraud
  • comply with legal obligations, including accounting and tax requirements

3. Payments

Online payments are securely processed by a third-party provider (Stripe). MALGA does not have access to or store full credit card numbers on its systems.

4. Cookies

Our website uses cookies that are essential for its proper functioning, as well as analytics tools such as Google Analytics.

  • A consent banner is displayed when you visit our site.
  • Non-essential cookies are disabled by default and are only used with your consent.
  • You can manage your preferences at any time through the banner or your browser settings.

These tools help us improve your experience and better understand how our site is used.

5. Sharing of Information

We may share certain information with service providers as part of our operations, including:

  • Odoo platform (hosting, ERP, eCommerce, customer service)
  • payment processor (Stripe)
  • shipping carriers (Purolator, UPS, FedEx, Canada Post) via ShipStation
  • communication and marketing platforms (Odoo, Brevo)
  • IT and cloud service providers (Microsoft)

These providers only have access to the information necessary to perform their services and are required to protect it appropriately.

Some information may be stored or processed outside Québec, depending on the location of these providers.

We do not sell or share your personal information with third parties for their own marketing purposes.

6. Retention and Disposal

We retain personal information only as long as necessary to:

  • manage your account and requests
  • comply with legal obligations (e.g., tax and accounting requirements)

When no longer required, information is:

  • deleted
  • anonymized, or
  • archived, where required by law.

Upon request, we will delete your information, subject to applicable legal obligations.

7. Your Rights

Under applicable Canadian privacy laws, you have the right to:

  • access your personal information
  • request corrections
  • withdraw your consent to its use
  • request deletion of your information, where applicable

To exercise your rights or ask any questions, please contact us. We will respond as promptly as possible.

8. Security

We implement reasonable security measures to protect your information against unauthorized access, loss, or disclosure.

However, no method of transmission or storage is completely secure.

9. Privacy Incidents

In the event of a privacy incident involving personal information, we will take appropriate steps to limit its impact and, where required, notify affected individuals and authorities.

10. Policy Updates

This policy may be updated from time to time to reflect changes in our practices or legal requirements. The latest update date will always be indicated at the top of this page.

11. Privacy Officer

For any questions or requests regarding this policy or your personal information, please contact:

Dominic Côté

info@malga.ca

MALGA

625 Georges-Cros Street

Granby (Québec) J2J 1B4

450-378-4448